Feature Articles

  1. Integrating Epic’s EHR With SUNY Upstate Medical University’s Call Centers To Save Time And Enhance Patient Caller Experience
    7/24/2018

    SUNY Upstate Medical University wanted to improve their healthcare call center performance and reduce caller wait times, shorten the time spent on each call, lower the call center’s abandonment rates, and provide a better caller and patient experience.

  2. The C3 Framework: The New Frontier In Health Data Analytics
    7/20/2018

    Healthcare organizations need to have true confidence in their data, which is the foundation for all care, reporting, financial, and compliance efforts. However, it’s no secret that the healthcare arena is challenged when it comes to accessing and leveraging that data.

  3. The 3 Pillars Of Service Management Solutions
    7/19/2018

    Identifying the three pillars that explain a service management’s solutions strength can be found in three simple principles: it’s standard and simple; it provides a shared service solution; and it provides for service chain integration. These are the pillars in which service management solutions excel, that should be part of its DNA for the benefit of its users and the organizations that employ it.

  4. Tech Companies, The FDA And Big Data Where They Are Headed
    6/22/2018

    There is a plethora of data available to doctors and hospitals today, which is collected from medical devices, instruments and monitors, in settings from doctors' offices to hospital wards to emergency trauma centers. In addition, personal devices, from Apple Watches to Fitbits and everything in between, are collecting steady streams of information on a variety of metrics, from heartbeat to movement and activity data to calories consumed.

  5. New Mexico Hospital Battles Addiction With Health Information Technology Apps
    6/15/2018

    For many years Northwest New Mexico’s Gallup ranked number one nationally in the number of alcohol-related deaths. This reputation also killed many residents’ spirits, contributing to addiction, joblessness and homelessness, further highlighting the need for behavioral health care in this region. Native American youth have the highest rates of alcoholism of any racial group in the country, according to the National Institutes of Health.

  6. Why Hackers Are Targeting ePHI More Than Credit Cards
    6/11/2018

    Despite the care most of us take to protect our credit card information, credit card fraud is the most common form of identity theft in the United States. According to a report from Javelin Strategy & Research, 15.4 million consumers were victims of identity theft or fraud which cost U.S. consumers more than $16 billion in 2016.

  7. Healthcare Providers Use Fingerprint Scanning For Patient ID, Staff ID, And To Protect ePHI, But How Do Fingerprint Scanners Work?
    6/11/2018

    Once only seen in futuristic movies and television shows, the use of fingerprint scanning has become a commonplace security measure in hospitals and healthcare facilities. Fingerprint scanners are used to grant access into buildings, obtain medical records, and identify patients.

  8. Preparing For Human-Machine Partnerships In Healthcare
    5/22/2018

    Human-machine partnerships will reshape how we share medical information, treat disease, and discover new therapies more precisely. Dell Technologies recently partnered with Vanson Bourne to survey healthcare business leaders and found a divided vision of the future, but agreement on the need to transform and how to get there. How will healthcare organizations become digital leaders to transform care?

  9. A Technology How-To Guide For Nurse Leaders: Read The CNO Perspective
    5/11/2018

    Integrated technologies have already begun to impact the discipline of nursing. Nurse leaders are positioned to influence how technology is applied in the patient care environment – but many aren’t asking the critical questions that need to be asked, or claiming their rightful seat at the table.

  10. HIMSS18 Research Report: Frequent Interruptions Distract Clinicians From Patient Care, Contribute To Stress And Burnout
    5/11/2018

    HIMSS Analytics surveyed hospital IT and clinical leaders at HIMSS18 to find out the impact of technology-driven interruptions on doctors and nurses, and how effective IT is at measuring and managing those interruptions. We discovered that when it comes to interruptions from technology, clinicians see a bigger problem than IT does.