Feature Articles

11. Paris Community Hospital Employs Virtual Desktop Infrastructure (VDI) At The Edge To Treat IT Management Complexity, Reduce Costs, And Improve Client Services 4/25/2019

    Paris Community Hospital was seeking to simplify the management of its IT assets and reduce the time and effort expended on maintaining the environment. With an IT department of four staff to manage 500 machines, the organization was finding it difficult to provide timely and efficient service to users.

12. Hands-Free Communication Solution Helps Decrease 'Left With-Out Being Seen' Rate By 69.5%; Improves HCAHPS Scores 44.7% 2/28/2019

    Hardin memorial health accelerates care, improves critical workflows and boosts patient satisfaction.

13. Informed Hope: Hardwiring Compassion In Healthcare 10/19/2018

    With the growing number of “check lists” and mounting pressures to improve quality, safety, efficiency and performance, it is easy for healthcare providers to lose sight of an essential part of medicine – compassion.

14. Measurable Improvement To Hospital Communications – Pediatric Quality & Safety Article 10/19/2018

    A recently released article in the Journal of Pediatric Quality and Safety shows the independent research results of an observational study on how to reduce the time nurses and physicians spend on communication tasks that take them away from patient care in a critical care environment.

15. Real-Time Healthcare Analytics: Monitor, Predict, Nudge, Act 10/19/2018

    It was a Monday night, the busiest time in the ED. The ED charge nurse received an alert on her Vocera smartphone app. The alert was from Qventus, which predicts operational bottlenecks and recommends course corrections. The alert was telling the charge nurse that the ED was going to have a surge of patients in two hours. Qventus predicted this with machine learning based on the current census in the ED, historical admit and discharge times, the practice patterns of the clinicians currently working in the ED, and the current queue and expected turnaround times for diagnostic tests.

16. Hospital Communication: How Many Apps Does It Take to Make A Phone Call? 10/19/2018

    A physician needed to perform emergency surgery at a hospital that was in the same large integrated delivery network she worked in, but not her home hospital. As she set out to prep for the case, she needed to contact the care team, including the on-call ER doctor, surgery team, and the person in charge of room scheduling. She needed to find and obtain supplies.

17. The Internet Of Medical Things (IoMT) 8/30/2018

    Many of us are familiar with the term “the internet of things” (IoT), but only some know that the road to IoT began back in 1982, when grad students from the Computer Science Department at Carnegie Mellon University connected a modified Coke vending machine to the internet. This technology turned the machine into a basic smart device because it was able to provide networked status reports to the students about inventory and temperature control.

18. Integrating Epic's EHR With SUNY Upstate Medical University's Call Centers To Save Time And Enhance Patient Caller Experience 7/24/2018

    SUNY Upstate Medical University wanted to improve their healthcare call center performance and reduce caller wait times, shorten the time spent on each call, lower the call center’s abandonment rates, and provide a better caller and patient experience.

19. The C3 Framework: The New Frontier In Health Data Analytics 7/20/2018

    Healthcare organizations need to have true confidence in their data, which is the foundation for all care, reporting, financial, and compliance efforts. However, it’s no secret that the healthcare arena is challenged when it comes to accessing and leveraging that data.

20. The 3 Pillars Of Service Management Solutions 7/19/2018

    Identifying the three pillars that explain a service management’s solutions strength can be found in three simple principles: it’s standard and simple; it provides a shared service solution; and it provides for service chain integration. These are the pillars in which service management solutions excel, that should be part of its DNA for the benefit of its users and the organizations that employ it.