Secure Healthcare Messaging And Communications Secure Healthcare Messaging And Communications

FEATURED SECURE MESSAGING CONTENT

  • Text Messaging Boosts Patient Engagement, Improves Outcomes

    Texting can keep patients motivated, engaged, and on the road to better health. By Christine Kern, contributing writer

  • AHA Health Forum Releases List Of Most Wired Hospitals

    “Most Wired” hospitals are partnering with other providers to share health data, study found. By Christine Kern, contributing writer

  • 5 Ways Health IT Shackles Physicians

    It seems every week there’s another study documenting the problems physicians have with healthcare IT. The findings invariably are consistent with what the AMA has been saying for the past several years — physicians overwhelmingly dislike EHR systems’ poor usability and interoperability, and resent the extra time they have to spend at the keyboard.

  • Alarms Continue To Desensitize Docs

    Frequent alarms from medical technology are overloading physicians and leading to situations that could put patients at risk. By Katie Wike, contributing writer

  • Medical Moneyball — What Healthcare Stands To Learn From The Oakland A’s

    With all the talk of Big Data, there are still big questions as to how to most effectively leverage information and data to make a positive impact on healthcare delivery, cost, and outcomes. One health system leader thinks an approach developed by a Major League baseball team might be a game changer.

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SECURE MESSAGING CASE STUDIES & WHITE PAPERS

  • Integrating Epic’s EHR With SUNY Upstate Medical University’s Call Centers To Save Time And Enhance Patient Caller Experience
    Integrating Epic’s EHR With SUNY Upstate Medical University’s Call Centers To Save Time And Enhance Patient Caller Experience

    SUNY Upstate Medical University wanted to improve their healthcare call center performance and reduce caller wait times, shorten the time spent on each call, lower the call center’s abandonment rates, and provide a better caller and patient experience.

  • The Power Of Effective Clinical Communication

    Healthcare is built on sacred and trusted relationships between patients and their clinicians. As medicine has moved into the 21st century, we’ve lost our focus on patients’ narratives and knowing one another’s stories as care team members. As a result, we have lost human connections and have created a broken healthcare delivery system that leaves patients and families frustrated and nurses and physicians burned out.

  • Strengthening Patient Safety And Engagement Through System Standards
    Strengthening Patient Safety And Engagement Through System Standards

    System standards for optimal communication in healthcare are essential to allowing human connection to flourish. And just what are they? They are policies, processes, guidelines, and even unwritten norms that govern how communication should take place in various situations.

  • Hospital Secure Messaging: 7 Lessons Learned
    Hospital Secure Messaging: 7 Lessons Learned

    As I was going through the metal detector at the airport, I tossed my pager in the bin. The security official looked at me and said, “You work in healthcare, don’t you?” I asked, “Why do you say that?” She said, “No one else uses pagers except for people in healthcare.” Her comment struck me; I thought, Wow. She is totally right.

  • Seven Elements Of Effective Clinical Communication
    Seven Elements Of Effective Clinical Communication

    “The number one problem with communication in healthcare is that people ask things like, ‘is there blood in your urine?’ Patients say no, because they think they’re supposed to see literal blood. Doctors need to ask this in a much simpler way, such as, ‘Is your urine any color other than clear or pale yellow?’ We don’t like to talk about gross things. That’s something that happened with my husband, Fred. They just checked the box and ruled out cancer. He had orange urine for a year. But he didn’t know that meant blood in his urine. He made the assumption that he wasn’t drinking enough water. He knew his urine could get darker if he was dehydrated or if he ate different things.”

  • 4 Steps To Address The Joint Commission’s Sentinel Event Alert On Hand-Off Communication
    4 Steps To Address The Joint Commission’s Sentinel Event Alert On Hand-Off Communication

    “I’m bringing a patient up,” says Mark Frye, a nurse in the PACU. “Ted Jones, 33 years old. He came in through the ED. We believe he was in a motor vehicle collision. He has an open compound fracture of the left femur with external repair. He remains unresponsive with a head injury of unknown cause.

  • Choosing An Efficient HIPAA-Compliant Communication Solution At Jackson-Madison County General Hospital
    Choosing An Efficient HIPAA-Compliant Communication Solution At Jackson-Madison County General Hospital

    Beginning in the 1960s, pager-like systems were put to use and quickly became the industry standard for sending messages. Over the last few decades, the way hospitals communicate sensitive information has evolved, and their technology needs have changed to secure Protected Health Information (PHI) in accordance with HIPAA rules. In light of this, hospitals are now searching for secure communication systems that are also more robust.

  • Automate Your Clinical Communications To Improve Care Team Response Times
    Automate Your Clinical Communications To Improve Care Team Response Times

    Healthcare organizations strive to provide the best care for their patients. Automating the process of notifying the appropriate medical staff about a patient’s needs is key to providing appropriate and timely care.

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FROM THE EDITOR'S DESK

  • The Problem With Consumerism In Healthcare
    The Problem With Consumerism In Healthcare

    Many industry leaders championed a free market approach to healthcare during the 12th Annual World Health Care Congress last week. Here are a few key reasons why I don’t think this model is “the fix” our industry so desperately needs.

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