FEATURED CONTENT

• Presbyterian Healthcare Services Streamlines Complaint Management With CRM

  4/29/2011

  This case study highlights how a new CRM (customer relationship management) solution helped Presbyterian Healthcare Services shorten their cycle time for handling patient complaints from four hours to less than three hours per employee per customer. By Fujitsu

• EHRs In A VBP World: 3 Ways Technology Can Empower Better Outcomes For Value-Based Care

  6/28/2018

  Over the past several years, federal and state programs, grants and commercial payers alike have embraced value-based payment (VBP) models in an effort to improve care quality and slow cost growth. While this shift began in the physical health sector, it is now permeating behavioral health. Given the costs associated with behavioral health, it’s no surprise the industry has united in pursuit of greater value.

• The Role Of Care Coordination Technology In Achieving ED Optimization

  6/8/2020

  Hospital emergency department overutilization is costly for providers and patients. More than one-third of all ED visits are avoidable, and if patients were instead diverted to a lower level of care the U.S. healthcare system could save more than $18 billion per year. Despite the many drivers for unnecessary ED use, there is a tremendous opportunity for providers to improve care coordination and achieve ED optimization.

• Surgical Services Firm Speeds Search And Retrieval Of Vital Documents With KnowledgeLake

  1/12/2017

  AMSURG has a large presence nationwide. It has more than 250 ASCs in 34 states and provides physician services in 24 states, employing more than 2,800 physicians and other healthcare professionals. This vast network of healthcare facilities and practitioners generates an immense amount of financial documentation, particularly at the end of each month. The methods that the company used in the past for backing up its accounting documents were outdated and inefficient.

• Predictive Analytics And Business Intelligence: What Every Provider Needs In Its Labor Management Arsenal

  11/10/2014

  To effectively manage labor in healthcare today, organizations need to be proficient in a number of areas. First and foremost, they need to have the right strategies and methodologies to reduce variances in practice and eliminate wasteful redundancies. The right strategies set the foundation for predictable and sustainable results. Once that is established the conversation can open to the elements everyone usually wants to talk about first: technology, specifically predictive modeling, analytics, and business intelligence. By Chris Fox, CEO, Avantas

• HIT Success Extends Well Beyond The Implementation Stage

  9/20/2019

  Walk into virtually any hospital or ASC and you’re almost guaranteed to see stacks of papers and binders of information somewhere. For most people this sight may appear to be simply “business as usual.” However, to the discerning eye, they are red flags.