FEATURED CONTENT

• Presbyterian Healthcare Services Streamlines Complaint Management With CRM

  4/29/2011

  This case study highlights how a new CRM (customer relationship management) solution helped Presbyterian Healthcare Services shorten their cycle time for handling patient complaints from four hours to less than three hours per employee per customer. By Fujitsu

• Case Study: Tailored Medical Imaging Integration Improves Workflow

  8/26/2010

  This case study highlights how Rural Radiology Consultants optimized its PACS to enhance operating, workflow, and reporting efficiencies. As detailed in the article, the new solution allows radiologists at Rural to read from multiple remote locations from a unified worklist and return reports in as little as 30 minutes. By aycan Medical Systems
• Preparation — Not Payment: How To Protect Your Healthcare Organization From A Ransomware Attack

  5/14/2018

  Just this past month (in March), Geneva, N.Y.-based Finger Lakes Health lost computer access and most of its phone lines after a hacker hijacked its systems and demanded payment to unlock them. After going into what it called “downtime paper” mode for about a week, Finger Lakes paid the ransom, for an undisclosed amount. “We’ve become very accustomed to relying on digital-everything — and this type of breach sets us back 30, 40 or 50 years,” an employee remarked, in describing the incident’s immediate impact.

• 4 Ways Healthcare Organizations Can Combat Payment Fraud

  11/20/2018

  The impact of payment fraud on healthcare organizations now totals $28 billion annually, making the need to shore up your organization’s defense critical. There are four action steps healthcare finance leaders can take to combat payment fraud.

• Advanced Analytics Driving Healthcare Transformation

  12/28/2017

  The time has come … Everyone talks about Big Data’s potential to transform healthcare. They understand it’s needed to achieve the Triple Aim: improving patient outcomes, lowering cost of care, and increasing patient engagement. Yet there are very few tangible examples of organizations realizing this potential. One reason is our industry is historically slow to adopt change, even when we know what change needs to happen.

• Next Generation House Calls: Technology Paves The Way For Rise In Home Health Care

  3/9/2016

  The Affordable Care Act has been the catalyst for seismic shifts in the healthcare landscape. The associated regulations pertaining to Medicare and Medicaid, value-based outcomes, discharge planning, and home health agencies have created both challenges and opportunities. One of the trends arising from these changes is an increase in home-based healthcare, which is being promoted as a more efficient and effective way to treat the growing elderly population as well as patients with disabilities and chronic conditions