FEATURED CONTENT

• The Foundation For Healthcare Democratization

  1/27/2016

  The provision of healthcare is a basic human necessity, but access to healthcare is by no means universal. While the U.K.’s National Health Service, Obama’s Affordable Healthcare Act in the U.S. and Singapore’s national health system have all succeeded at least in part in bringing affordable health services to more people, truly democratized healthcare is yet to materialize. As connectivity becomes more globally ubiquitous, the prospect of using technology to complement existing healthcare provision has exciting potential for saving lives and democratizing healthcare the world over. By Genius Wong, President, Global Network Services, Cloud and Data Center Services,Tata Communications

• Cybercrime Is Bad For Your Health

  5/18/2016

  Hardly a week goes by without a hospital, healthcare provider or health insurer falling prey to some form of ransomware — a big problem that is only getting bigger. Leading hospitals such as Hollywood Presbyterian Medical Center, MedStar Health’s Union Memorial Hospital in Baltimore, MD, and Methodist Hospital in Henderson, KY have fallen victim to these attacks. The recent Verizon Data Breach Investigations Report (DBIR) saw ransomware attacks rise 16 percent overall this year and, according to Brookings Center for Technology Innovation study, 23 percent of all data breaches occurred in healthcare, tripling over the last two years alone.

• Solving The Patient Loyalty Puzzle

  9/28/2018

  Most health system leaders know not to take patient loyalty for granted. But they might be surprised at just how fickle healthcare consumers can be. The truth is, despite how much progress organizations have made in enhancing the patient experience, patients are only about as loyal to their healthcare providers as they are to their mobile phone plans.

• Using CoCM to Close Care Gaps and Enable Better Outcomes

  4/29/2019

  Managing patients who need ongoing behavioral health services to treat anxiety, depression, substance-use disorders or other issues is getting harder. The good news? Tightly integrated care between PCPs and BH providers can help alleviate this problem. What’s even better? CMS now reimburses providers for collaborating.

• Global Trends Sweeping Healthcare: How Analytics Is Helping The Industry To Respond

  10/21/2015

  There is no doubt the healthcare industry is in the midst of transformative times, whether in terms of costs, pay structures, approaches or access. You name it, it’s changing. Five major global trends, tightly interconnected and relevant in both public and privately-funded healthcare environments, are driving much of the change. Here, we examine how healthcare organizations are responding and how analytics can support clinicians, patients’ and leaders during this critical time. By David Bolton, global industry solutions director for the public sector and healthcare, Qlik

• Customer Service In Healthcare: 5 Services That Make Or Break Patient Satisfaction

  5/7/2019

  Healthcare has recently seen a massive shift away from its traditional origins and toward more of a consumer-based, service-focused industry. As a result, today’s patient interactions are best viewed through the same lens of customer service as other industries