FEATURED CONTENT

• New Communication Methods Can Help Ring In New Year Of Greater Patient Engagement

  1/11/2021

  Telehealth will continue to prove valuable, but it’s not enough. Though we’ve seen rapid adoption of telehealth platforms over the last year, our end goal is sustainable patient satisfaction. That means across the entire health interaction—not just at the point of care. To develop greater hospital-patient engagement, organizations need to view telehealth as only one piece of the entire puzzle.

• What Communication Breakdowns Mean For Providers — Unhappy Patients, Poor Outcomes, And Costly Mistakes

  3/28/2019

  When asked what they look for in healthcare, patients overwhelming cite a provider who listens to them, who is caring and compassionate, and who explains conditions, treatment options, and procedures clearly. In other words, they want their provider to have solid communication skills—it makes the difference between a positive, healing experience, and a frustrating, potentially harmful one. 

• 3 Ways To Empower Health Equity With AI

  7/9/2019

  The World Health Organization’s priorities this year include health as a human right, universal health coverage, appropriate access to care, and high-quality care. These themes increasingly echo as part of international public discourse, especially in the United States where we continue to explore the most efficient and effective ways to take care of our communities.

• New Research Sheds Light On COVID's Impact On Patient Communication

  8/13/2020

  Since the COVID-19 pandemic began, healthcare organizations have been losing money for a variety of reasons. In fact, MJH Life Sciences found the average loss of revenue as a result of the pandemic is 36 percent. Most of this is related to a drop in volume, but that decrease isn’t entirely due to closures. Some patients aren’t going to the doctor, emergency department, or urgent care even when the facility is open. 

• Less Talk, More Action: 3 Ways HIMSS19 Is Kickstarting Conversations

  2/21/2019

  With HIMSS19 continuing to build momentum for consumerism, integrations, and collaboration – as well as discussing the role they play in reshaping the healthcare industry – it’s with excitement (and anticipation for the future) that I share my perspective on each of these key areas.

• Cybersecurity: The Threat Hospitals Can No Longer Ignore

  8/7/2017

  Golden Eye/Petya, the latest ransomware attack devastating businesses from shipping companies to banks and even drug manufacturers across the U.K., has brought to the fore the seriousness of cybersecurity and why it is an issue hospitals cannot afford to ignore. In May 2017, the WannaCry ransomware attack crippled nearly a quarter of the hospitals in the U.K. and infected 200,000 computers across 150 countries, providing another stark example of what could happen here in the U.S. By Justin Sotomayor, pharmacy informatics director, CompleteRx