ICD-10 Case Studies & White Papers

11. Hands-Free Communication Solution Helps Decrease 'Left With-Out Being Seen' Rate By 69.5%; Improves HCAHPS Scores 44.7% 2/28/2019

    Hardin memorial health accelerates care, improves critical workflows and boosts patient satisfaction.

12. Integrating Epic’s EHR With SUNY Upstate Medical University’s Call Centers To Save Time And Enhance Patient Caller Experience 7/24/2018

    SUNY Upstate Medical University wanted to improve their healthcare call center performance and reduce caller wait times, shorten the time spent on each call, lower the call center’s abandonment rates, and provide a better caller and patient experience.

13. New Mexico Hospital Battles Addiction With Health Information Technology Apps 6/15/2018

    For many years Northwest New Mexico’s Gallup ranked number one nationally in the number of alcohol-related deaths. This reputation also killed many residents’ spirits, contributing to addiction, joblessness and homelessness, further highlighting the need for behavioral health care in this region. Native American youth have the highest rates of alcoholism of any racial group in the country, according to the National Institutes of Health.

14. HIMSS18 Research Report: Frequent Interruptions Distract Clinicians From Patient Care, Contribute To Stress And Burnout 5/11/2018

    HIMSS Analytics surveyed hospital IT and clinical leaders at HIMSS18 to find out the impact of technology-driven interruptions on doctors and nurses, and how effective IT is at measuring and managing those interruptions. We discovered that when it comes to interruptions from technology, clinicians see a bigger problem than IT does.

15. Piedmont Healthcare Improves Infection Control With Fast Data Analytics 4/26/2018

    Healthcare providers store a colossal amount of data in the form of decades of patient information, gathered before the real birth of data analytics, and before the concept of “big data” even existed. Piedmont alone had over 22,000 fields to analyze gathered from around 30 different published data sources. Multiplied by the number of records available Piedmont had to extract value from over 555 billion data points.

16. Indian Health Center Of Santa Clara Valley Finds Ethernet Solution The Perfect Antidote For Network Ailments 4/25/2018
17. Improving Patient Experience And Employee Engagement At University Of Chicago Medicine 3/19/2018

    At University of Chicago Medicine, we’ve been on a journey to make our experience match our science. One of the key efforts on that journey was to introduce iPad-based rounding as a tool to help nurse leaders identify and solve any patient or family concerns quickly and efficiently, as well as to recognize nurses and other staff members for excellence. We also wanted to capture patient comments in a way that would help inform system-level improvement efforts.

18. Robotic Process Automation In Revenue Cycle: A Report From The Front 2/8/2018

    Over the last couple of years we completed several robotic process automation (RPA) projects for healthcare providers. Some projects automated a single process that interacted with one internal technology platform, while others automated multi-step processes with complex decision rules that involved multiple internal and external systems. In particular, we recently completed the automation of the insurance and benefits verification, authorization and referral management processes within the front end revenue cycle for a multi-hospital system. This article summarizes some of our learnings from simple and complex implementations and describes key steps providers can undertake to reap the potential benefits of this technology.

19. Hospital Secure Messaging: 7 Lessons Learned 1/25/2018

    As I was going through the metal detector at the airport, I tossed my pager in the bin. The security official looked at me and said, “You work in healthcare, don’t you?” I asked, “Why do you say that?” She said, “No one else uses pagers except for people in healthcare.” Her comment struck me; I thought, Wow. She is totally right.

20. Reinventing Claims Payment For A Value-Based World 1/16/2018

    Payers need to choose between automated payment and accurate automated payment.