By Liz Boehm, Vocera
The healthcare system and its workforce are buckling under the weight of dramatic change, rising acuity, and pressure to reign in resources. To heal healthcare, we envision a Connected Healing Ecosystem of people, process, and technology that fosters respectful, empathetic interactions; builds trust; eases suffering; and restores the human connection to healthcare.
The US healthcare industry has been trying to transform ever since the Institute of Medicine published To Err is Human: Building a Safer Health System back in 2000. From there, Don Berwick, MD, MPP, FRCP, and the Institute for Healthcare Improvement coined the term, ‘the Triple Aim’ in 2008 to describe how the healthcare system needed to evolve toward improving care, health, and cost to arrive at a model that offered more equitable, compassionate, affordable, and error-free care.
Healthcare leaders doubled down on driving improvement, adopting Lean management systems, embracing high reliability, and building cultures of continuous improvement. They continue to do so while care team members work tirelessly to deliver care to patients with rising levels of acuity. And they are doing it in the face of increasing burdens of social determinants of health and the emergence of a serious economic downturn and rising opioid epidemic that strained the fabric of even the most compassionate care cultures.