Vocera empowers care teams through intelligent, real-time communication. We enable communication and coordination across the patient’s Healthcare experience. Vocera helps care team members reach the right person at the right time, on the right device, with the right information, in the right place, anywhere.
How Halifax Health improved the lives of its staff and patients with help from Vocera
Halifax Health, the largest medical provider in east central Florida, with two hospitals, 678 licensed beds, a medical staff of 500 physicians, and a group of community care centers, wanted to increase the communication efficiency between clinicians and physicians, with the goal of an overall better experience for patients.
Patients who fall while in the hospital represent a serious health and economic problem. Fall rates in acute care settings are estimated at between approximately two to eighteen falls per 1,000 patient days (totaling more than one million in-patient falls annually in the U.S.), with up to 44% resulting in some degree of injury. Hospital costs for patients who fall without injury are on average $4,200 more than for non-fallers, and injury falls cost upward of $25,000 per incident. Unfortunately, however, hospitals have not had scientifically validated means for predicting which patients are at greatest risk for falling, or for preventing falls.
Solution Helps Create a More Healing and Ideal Working Environment.
Birmingham Children’s Hospital provides the widest range of health services for young patients in England’s West Midlands County and beyond. Located in Birmingham’s historic center, the 361-bed hospital serves more than 90,000 patients annually, with 34 medical specialties, a staff of 3,700, and the United Kingdom’s largest and busiest single-site paediatric intensive care unit (PICU).
Santa Clara County Hospital Streamlines Environmental Services Workflow, Improves Bed Turnaround Times by over 50%
Genesis HealthCare System is the largest healthcare provider in its six-county region of southeastern Ohio, and offers a higher level of service than is often available in a community of its size—including open-heart surgery, neurosurgery, and comprehensive cancer services. As part of its commitment to delivering the high quality, compassionate patient care for which it has been recognized, Genesis incorporated a new methodology for leader rounding into its clinical workflows.
With the growing number of “check lists” and mounting pressures to improve quality, safety, efficiency and performance, it is easy for healthcare providers to lose sight of an essential part of medicine – compassion.
A recently released article in the Journal of Pediatric Quality and Safety shows the independent research results of an observational study on how to reduce the time nurses and physicians spend on communication tasks that take them away from patient care in a critical care environment.
It was a Monday night, the busiest time in the ED. The ED charge nurse received an alert on her Vocera smartphone app. The alert was from Qventus, which predicts operational bottlenecks and recommends course corrections. The alert was telling the charge nurse that the ED was going to have a surge of patients in two hours. Qventus predicted this with machine learning based on the current census in the ED, historical admit and discharge times, the practice patterns of the clinicians currently working in the ED, and the current queue and expected turnaround times for diagnostic tests.
A physician needed to perform emergency surgery at a hospital that was in the same large integrated delivery network she worked in, but not her home hospital. As she set out to prep for the case, she needed to contact the care team, including the on-call ER doctor, surgery team, and the person in charge of room scheduling. She needed to find and obtain supplies.
Communication system allows staff to coordinate an evacuation plan with staff and residents at a senior community threatened by wild fires.
Integrated technologies have already begun to impact the discipline of nursing. Nurse leaders are positioned to influence how technology is applied in the patient care environment – but many aren’t asking the critical questions that need to be asked, or claiming their rightful seat at the table.
HIMSS Analytics surveyed hospital IT and clinical leaders at HIMSS18 to find out the impact of technology-driven interruptions on doctors and nurses, and how effective IT is at measuring and managing those interruptions. We discovered that when it comes to interruptions from technology, clinicians see a bigger problem than IT does.
Healthcare is built on sacred and trusted relationships between patients and their clinicians. As medicine has moved into the 21st century, we’ve lost our focus on patients’ narratives and knowing one another’s stories as care team members. As a result, we have lost human connections and have created a broken healthcare delivery system that leaves patients and families frustrated and nurses and physicians burned out.
System standards for optimal communication in healthcare are essential to allowing human connection to flourish. And just what are they? They are policies, processes, guidelines, and even unwritten norms that govern how communication should take place in various situations.
Nurse Christine Chan regularly receives clinical advisories from the EHR. They are designed to notify her about steps she needs to take for patients with specific conditions and to highlight potential risks like drug interactions. In addition to the numerous advisories the EHR already delivers, her hospital recently added new notifications to identify patients at risk for sepsis.
If endpoint security – especially for smartphones – wasn’t a top-of-mind issue for healthcare IT leaders before, it certainly is now. I’ve spoken with numerous customers who struggle with it and are asking for guidance.
“The number one problem with communication in healthcare is that people ask things like, ‘is there blood in your urine?’ Patients say no, because they think they’re supposed to see literal blood. Doctors need to ask this in a much simpler way, such as, ‘Is your urine any color other than clear or pale yellow?’ We don’t like to talk about gross things. That’s something that happened with my husband, Fred. They just checked the box and ruled out cancer. He had orange urine for a year. But he didn’t know that meant blood in his urine. He made the assumption that he wasn’t drinking enough water. He knew his urine could get darker if he was dehydrated or if he ate different things.”
“I’m bringing a patient up,” says Mark Frye, a nurse in the PACU. “Ted Jones, 33 years old. He came in through the ED. We believe he was in a motor vehicle collision. He has an open compound fracture of the left femur with external repair. He remains unresponsive with a head injury of unknown cause.
Healthcare organizations have spent a fortune on new health IT solutions with the goal of improving outcomes. But as new revenue management, population health and analytics applications are layered on top of each other, the result has often been a mountain of administrative burden that leaves doctors and nurses burned out and patients feeling ignored. Despite the near-ubiquitous presence of “patient-centered” language in healthcare quality discourse, the full realization of human-centeredness remains elusive in many care settings. This must change. Technology providers need to work with, and for, clinicians to help them restore resilience, well-being and joy to the practice of medicine.
How senior leaders in healthcare organizations are building a more humanized healthcare experience.
The Two-Aspirin Headaches of Tomorrow’s Clinicians The Two-Aspirin Headaches of Tomorrow’s Clinicians and how today’s healthcare technologies are already relieving the pain.
“There is no such thing as a small change – of any kind – in a hospital,” said the CNO. -- She had been through what seemed like years of constant change and pushing for adoption of new or updated communication or monitoring technologies in the patient-care environment. The nursing staff was already stressed from all the change.
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The tough hospital environment meets its match in the light, rugged, pocket-sized Zebra TC51-HC with Vocera running on it.
The Vocera Collaboration Suite app integrates voice and secure texting, and lets you call by name, group, or role with automatic call escalation.
Integrate with More Than 120 Clinical Systems
Higher Quality Audio and Better Voice Recognition.
Secure Text with Alarms and Alerts.
Event-Driven Care Team Communication.
Interface with Electronic Health Records – Epic, Cerner, MEDITECH, and Others.
Enable HIPAA-Compliant Text Messaging Inside and Outside the Hospital