Vocera empowers care teams through intelligent, real-time communication. We enable communication and coordination across the patient’s Healthcare experience. Vocera helps care team members reach the right person at the right time, on the right device, with the right information, in the right place, anywhere.
The Vocera Vision
El Camino Hospital is a 443-bed acute care organization that calls itself the hospital of Silicon Valley. In late 2013, key measures of patient satisfaction were low and patient complaints too common. Quality managers deployed Vocera® Care Rounds and Staff Rounds to establish new processes and improve scores. The result? Improved patient experience metrics included 25-point gains in key HCAHPS domain scores and a 50 percent reduction in patient complaints.
By integrating the Vocera Communication Badge with its MEDITECH CPOE system, Stillwater Medical Center improved the reliability of order delivery to the right care team members and accelerated order turnaround times to better serve patient needs.
Reading Health System (RHS) is a not-for-profit medical center that includes Reading Hospital, a 647-bed acute care hospital located in West Reading, Pennsylvania, and Reading Health Rehabilitation Hospital, a facility in Spring Township, featuring a 50-bed skilled nursing unit and a 62-bed inpatient rehabilitation unit. RHS is a multihospital, traditional staff model institution; 70% of the physicians are independent and thus are not employed by RHS.
To achieve their objectives of freeing up care team time to spend with patients and reduce ED admission times below 60 minutes, St. Thomas Elgin General Hospital (STEGH), replaced its overhead paging system with Vocera Voice and integrated Vocera with other technologies at the hospital, notably the Medworxx Bed Board bed optimization system (BOS). The BOS provides a data repository and graphical representation of all the beds in a hospital unit, and the status of those beds allowing rooms to be turned faster there, by getting patients admitted faster.
Cullman Regional Medical Center (CRMC) in Cullman, AL, reengineered its hospital discharge process with the Vocera Good to Go ® solution, which resulted in better patient engagement, understanding and compliance of care directives, ultimately increasing HCAHPS scores and reducing readmissions.
Northern Westchester Hospital is a state-of-the-art, award-winning community hospital located in Mount Kisco, New York, less than an hour’s drive from Manhattan. It has been recognized as among the best hospitals in the U.S. (U.S. News & World Report for 2012–13), and is the only hospital in the nation to be both a nationally designated Planetree Hospital with Distinction (recognizing exceptional patient-centered care) and a recipient of Magnet® Recognition for excellence in nursing service and overall quality of patient care.
Patients who fall while in the hospital represent a serious health and economic problem. Fall rates in acute care settings are estimated at between approximately two to eighteen falls per 1,000 patient days (totaling more than one million in-patient falls annually in the U.S.), with up to 44% resulting in some degree of injury.
Vocera Integrates with Leading EHR System to Speed Communication of Physician Orders at Genesis Health System.
Clinical communication and collaboration platforms can improve care quality, care team effectiveness and the patient experience. Healthcare provider CIOs and clinical leadership should use this guide to see where this market is heading and identify vendor exemplars.
HIMSS Analytics surveyed 256 executives from health systems, hospitals and clinics during the 2016 HIMSS conference to better understand how value-based purchasing is influencing hospital information technology decision-making.
Hospitals strive to provide a quiet healing environment. Unfortunately hospital staff alarms confuse patients with only 35% of patients thinking that hospital staff did a good job of explaining the alarms.
Healthcare leaders across the U.S. and Canada agree: Change has become the one constant on which healthcare organizations can depend. In this study we surveyed more than 80 senior healthcare executives to examine three key ideas.
To drive differentiation, loyalty, and growth for their organizations, a new cadre of health executives, Chief Experience Officers (CXOs), are gaining prominence. In this study we sought to examine three key ideas.
More than 100 healthcare IT leaders were surveyed at HIMSS15 to get their opinion on the future of BYOD and healthcare communications. The survey results are in, and the results may surprise you. Key implications show that maintaining trusted relationships with care teams and affiliated physicians is vital for organizational growth; and their secured connectivity is critical to workflow efficiency, patient safety, and achieving high-quality outcomes.
Learn how hospital care team communication strategies can improve outcomes, satisfaction, and reimbursements.
This Frost & Sullivan market insight report presents an overview of secure mobile communication solutions used in healthcare facilities within the United States. It highlights key success factors for secure mobile communication solution providers and offers strategic recommendations for hospitals that want to implement a secure mobile communication solution.
The abundance of alarm stimuli within hospitals has long been problematic for clinicians to manage. Awareness of the serious consequences of ineffective alarm management has been growing, both within the healthcare industry and among the general public.
Hospitals that reduce readmission rates while simultaneously improving patient experience will reap the benefits of maximized reimbursements, lower costs, and higher market share — ultimately delivering higher quality care for patients.
Rounding, the process of visiting patients and families at the bedside, serves many functions within a healthcare organization and has several documented successes, including improved patient safety, enhanced patient experience, better medical outcomes and staff efficiencies. Existing rounding approaches, such as “the 4 Ps model” (checking on Pain, Position, Potty, and Possessions), have demonstrated improvements in these parameters.
Bringing your own mobile device (BYOD) to the workplace, once considered a radical departure for Information Technology departments, is commonplace today. Some say the trend was sparked by the debut of the iPhone® , which was embraced by consumers but not necessarily by the enterprise. Whatever the impetus, it has become abundantly clear that many employees prefer to use their own mobile devices both at home and at work.
Discussions around healthcare trends, delivery, and reform can focus on many areas – quality improvement, training, medical treatments and outcomes, and reimbursement and financial issues, among other topics. But at the very core of healthcare delivery, in every facility across the world, nurses are the ones who coordinate a seamless journey for patients, families, and clinicians through skill, dedication, and the creation of hands-on caring relationships.
While the healthcare industry is undergoing rapid change and adopting innovation in many areas, several challenges continue that affect patient safety and satisfaction, care-team communication and operational performance. These challenges can negatively impact patient outcomes and satisfaction.
Nurses are the frontline when it comes to delivery of care. With our aging population and the nearly 20 million newly insured Americans under the Affordable Care Act, nurses will be even more heavily relied upon in coming years. By Rhonda Collins, MSN, RN, chief nursing officer of Vocera
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Phone: 1.888.9.VOCERA (86.2372)
The industry's only HIPAA-compliant integrated voice and secure texting smartphone application that allows you to call by name or role, or broadcast to a group, and which also integrates with over 50 clinical systems. Vocera Collaboration Suite is a smarter way to communicate and collaborate; connecting you with the right person or group, at the right time, inside or outside the facility, on your device of choice.
Vocera integrates with more than 60 different clinical systems.
The new Vocera® B3000n Communication Badge builds upon the success of the B3000 Communication Badge and is a key component of the Vocera Communication System created to deliver a secure, integrated, and intelligent communication for our customers. The Vocera Badge has been designed from the ground up to meet the requirements of highly mobile workers who need to stay connected while keeping their hands free to perform their regular job duties. Utilizing an enterprise class Wi-Fi network, the Vocera Badge delivers hands-free, real-time voice communication between customers whenever needed.
Prioritize & respond to critical alarms in real time.
Measure and manage patient experience during a hospital stay in real time to evaluate gaps and deploy improvement interventions.
Accurate, reliable care team information.