By Kathy English, Vocera
Safety culture and patient engagement are the focus of Safety Awareness Week, March 11-17. The theme of the week is “We are all patients.”
In the spirit of the week, we’re sharing excerpts from our recent report from the Experience Innovation Network, part of Vocera. It’s called Clinical Communication Deconstructed: A framework for successful, human-centered clinical communication.
The report’s chapter on System Standards for Optimal Communication showcases a wealth of perspectives and insights from healthcare leaders and patients. It’s sure to spark ideas for improving patient safety and better engaging with patients all year long, and beyond.
System standards for optimal communication in healthcare are essential to allowing human connection to flourish.
And just what are they?
They are policies, processes, guidelines, and even unwritten norms that govern how communication should take place in various situations.
In this chapter of our report, Wendy Ron, a patient advocate and cancer thriver, shares a story about system standards that she recommends to help care teams recognize and support the goals patients have for their care:
“The concept of a shared goal is powerful. I’m a teacher. I create goals with my students all the time. But if I don’t share a goal with the student, he or she can’t achieve it.