Operator Console & Web-Based Directory Solutions

Amcom Software's suite of contact center solutions allows operators to connect staff and external callers in a fast, accurate, reliable, and professional way. It features multiple modules to help with all aspects of your contact center operations. Below are some brief examples of the features available with Amcom's contact center solutions.

The Attendant Console allows operators to quickly move through important tasks with easy-to-use screens that provide all the necessary information to process communications efficiently and effectively.

With the Web-based Directory, Messaging, and On-Call Calendars personnel and on-call scheduling information are kept current by allowing qualified users to log on anywhere, anytime. These users can perform a variety of important updates, manage scheduling, send messages, and perform directory searches.

Speech Recognition can allow you to process routine phone requests without the need for live operators and more efficiently than with touchtone. This can drastically reduce operator costs and let users get the information they want faster.

Other modules including Mass Notification and Incident Communications, Contact Center Recording and Quality Management, On-Demand Call Recording, Call Accounting, and Enhanced 911.

To learn more about this solution and for a look at the operator console, check out the video now.