Case Study

Using The Amcom Operator Console To Manage Call Volumes And Answering Services

Source: Amcom Software

This video case study takes a look at Emory University's call center which answers calls for 700 to 900 different Emory physicians 24 hours a day 7 days a week with anywhere from 6,000 to 8,000 calls answered every day. It provides information on operator workflow and how it has improved with the implementation of the solution from Amcom Software.

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