By M. Bridget Duffy, Vocera
Harvard Business Review recently published an article I authored called Keeping Human Stories at the Center of Health Care.
The article is about finding ways to intersect digital technology and a focus on humanizing healthcare so we can build (or rebuild) trusted relationships between patients and clinicians. Those relationships are the epicenter of healthcare and healing ecosystem. To drive transformation and an ideal future of caring, here, with relationships, is where we need to start.
The article discusses a full complement of actions we – doctors, nurses, healthcare leaders, and cross-industry allies – need to take to enable transformation. Following is a synopsis of those actions: