Case Study: Webmedx Technology And Services Provide A Bridge To The EHR For Rockwood Clinic

Providing excellent patient care is the lifeblood of Rockwood Clinic. Rockwood understands that physician satisfaction and productivity are vital to the organization's ability to thrive in today's complex healthcare environment. That is why from the first days of EHR implementation in 2006 to their current deployment across 32 locations, Rockwood's management team has understood that an incremental implementation strategy would serve their physicians and organization well. And it has.

Rather than struggle with a "big bang" approach, Rockwood has slowly implemented electronic health records. At this phase in EHR deployment, the organization has a fully installed, hybrid medical record; some documents originate on paper and are scanned into the EHR while most are generated electronically or automatically downloaded from other systems via an interface. A combination of technologies is used to accomplish the overall goal: ubiquitous access to patient information, regardless of location—or format.

Similarly, continuing to use Webmedx technology and transcription services has enabled the organization to strike a smart balance between patient volume, physician satisfaction, productivity and revenue. As Rockwood physicians were slowly introduced to template-based reporting, they were provided with a flexible combination of input technologies which included dictation and transcription. This hybrid, stair-step approach to physician documentation has been particularly valuable in high volume and high-revenue patient care areas.