Vocera Care Rounds Brings Consistency, Accountability To Patient Experience At Genesis HealthCare System

Genesis HealthCare System is the largest healthcare provider in its six-county region of southeastern Ohio, and offers a higher level of service than is often available in a community of its size—including open-heart surgery, neurosurgery, and comprehensive cancer services. As part of its commitment to delivering the high quality, compassionate patient care for which it has been recognized, Genesis incorporated a new methodology for leader rounding into its clinical workflows. Genesis made the decision to implement tools to capture patient feedback in real time, thus enabling clinicians to be more responsive and provide the best possible patient service. Genesis realized remarkable results with improved leader rounding. Patients have expressed greater satisfaction, as evidenced by a 35% increase in Genesis’ “top box” HCAHPS score. Nurse satisfaction has also been impacted by the ability to capture overwhelmingly positive patient feedback.