Underscoring Its Commitment to Superior Customer Support and Service, Vitera Simplifies Product Orientation; Provides Forum for EHR/PM Users to Share Best Practices in Online Environment
TAMPA, FL -- (Marketwire) -- 11/19/12 -- Vitera Healthcare Solutions, one of the nation's largest providers of ambulatory electronic health records and practice management software and services, has introduced Hands-On Lab, a virtual environment designed to provide convenient, function-specific product training to customers.
"The Hands-On Lab is designed to not only facilitate knowledge transfer and ensure successful system adoption," says Matt Hawkins, CEO of Vitera Healthcare Solutions, "but also to offer a flexible learning experience that is contemporary, engaging, and cost effective."
Training and product orientation are critical success components for medical practices implementing new software. Because staff members hold different positions within the practice, they must each be trained on unique features and functionality within the software; this can often represent a challenge during classroom training with multiple users. Sending staff to vendor headquarters for extensive education, or adopting an in-practice training plan, can also be costly and disruptive to provider operations.
The Vitera Hands-On Lab addresses both of these challenges by providing function-specific training in a virtual setting. Upon enrollment, practice staff members are provided with a lesson plan specific to their position and access to an online training environment where they have the opportunity to practice and use the software, rather than just observe it in action. During training sessions, attendees interact with a Vitera instructor, and share experiences in real time with peers from other practices enrolled in the training.
"I really enjoyed it," states Cathy Lythgoe of Cove Surgical Associates, Ltd., located in Roaring Spring, Pennsylvania. "Being shown how to navigate and use the software, and then being able to practice each exercise myself was extremely helpful. It even had an element of 'wow'!"
"We've created this innovative learning approach to provide maximum value and support to our customers," says Hawkins. "With Hands On Lab, we are able to replicate the feeling of a hands-on classroom setting, where attendees can interact and learn from one another and their instructor. At the same time, this experience provides practices with a more convenient and cost-effective training option." The online approach also allows new employees to be trained in as comprehensive a manner as staff members who were involved with the original implementation.
The Hands-On Lab is the most recent addition to Vitera's expanding portfolio of software and services focused on providing exceptional support to its customers. For example, Vitera Stat, a true multitenant SaaS solution recently released at the MGMA 2012 annual conference, has been solely delivered via the Hands-On Lab methodology.
About Vitera Healthcare Solutions
Vitera Healthcare Solutions provides end-to-end clinical and financial technology solutions so physicians and medical professionals can work with patients instead of paperwork. Serving more than 400,000 healthcare professionals including 80,000 physicians, Vitera Healthcare Solutions provides electronic health records and practice management systems, processes 33 million transactions and 1.8 million e-prescriptions monthly, and serves several specialties including primary care, OB/GYN, pediatrics, cardiology and orthopedics in all sized practices and Community Health Centers. Physician focused and patient centric, Vitera Healthcare Solutions is based in Tampa, FL. For more information, visit www.viterahealthcare.com or call (877) 932-6301. Follow Vitera Healthcare Solutions on Facebook, http://www.facebook.com/ViteraHealthcare, and Twitter, http://twitter.com/#!/ViteraHealth.