The Value Of Communication Coordination Among The Care Team

Though patient satisfaction and safety – and, sometimes, lives – depend on it, communication among a medical care team isn’t always coordinated. (1) It’s often tough for medical professionals to know who to communicate with. (1) Who is the specialist handling this patient? The nurse? (1)

But when a care team isn’t coordinated, the consequences can range from irritating to disastrous. (1)

The time it takes for a hospital patient to get a glass of water can have a major impact on overall satisfaction. (1) Yet with an uncoordinated care team, it might take awhile from the moment the patient presses the “nurse call” button to when the drink is placed by her bedside. (1) That’s because, in many care settings, the monitor tech at the nurses’ station needs to check the whiteboard to determine who is responsible for the patient. (1) Then, the tech must track down the nurse, who might be caring for another patient. (1) Uncoordinated care is time consuming.

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