The Healthcare Digital Backbone

The healthcare industry is undergoing significant transformation with wellness and personal devices exponentially increasing the reach of what was termed as healthcare access in traditional terms. On the other hand, cost and regulatory compliance pressures are pushing for improved efficiency. While it is a paradigm shift from a consumer perspective, it does impose significant changes on the IT side as well. The B2C shift as well as evolving reimbursement models will result in innumerable changes in interactions. It is no more a provider administered IT interaction, but device and app based self-service. By Ashok Balasubramanian, Head, Services Transformation Group, Syntel