The healthcare industry is transitioning to a more integrated care delivery and payment management model in which multiple providers in multiple facilities are required to work more closely together, share more information electronically, and accept bundled, value-based reimbursements for care cycles.
What happens to communications in this new model? Just like the care delivery, communications must be more integrated and holistic. Just as physicians must move from fee-for-service to outcome-based payments, healthcare communications must move from volume to value.
This is particularly important as providers work to streamline communications not only with internal staff, but also with remote employees, third-party providers, insurers, and patients in an effort to create a “connected hospital.”
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