Albany Gastroenterology Consultants PLLC is a thriving internal medicine practice that provides a broad range of services, including digestive disease management and the provision of specialized care. With 14 full-time physicians, six nurse practitioners, and a full staff of around 70, it serves a busy clientèle at both its home office and two hospitals in Albany, NY.
Because their physicians are often out of the office on rounds or performing procedures, Albany Gastroenterology relies on a switchboard to answer phones and facilitate communication with its staff. Prior to adopting TigerText, it had run much of its communications through pagers and a web-based messaging system. This was not an ideal solution, as it posed multiple challenges that included...
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