St. John Medical Center Uses A Team Approach To Ensure Successful Implementation Of New Electronic Health Record Initiative

As new value-based payment models emerge in the healthcare industry, hospitals that demonstrate high-quality, efficient patient care will have a distinct advantage over those organizations that remain mired in unwarranted variation in care processes, unnecessary and duplicative tests, and an inability to coordinate care.

To succeed in this new environment, forward-thinking healthcare organizations are working toward clinical transformation — a comprehensive, ongoing approach that measurably improves the quality of care and reduces costs through the effective alignment of people, process and technology.

St. John Medical Center (SJMC), based in Westlake, Ohio, is one of the hospitals taking steps toward this approach. SJMC, co-owned by University Hospitals and Sisters
of Charity Health System, began an electronic health record (EHR) initiative in 2011 to improve patient safety and outcomes, increase efficiency, and achieve meaningful use compliance.

Hospital is challenged by EHR project’s complexity

The first step on the hospital’s EHR journey was to engage physicians in a shared vision of technologyenabled, information-driven health care. “Throughout the modern history of healthcare, physicians have been among the strongest champions of improvement in quality and value,” says Charlotte Hovet, MD, Medical Director for Clinical Informatics at Dell Healthcare and Life Sciences. “At the same time, physicians often present some of the most difficult challenges for those who wish to optimize patient care and reduce costs.”

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