5 "Silver Linings" Of Patient Cancellations

When they say "no" to your patient confirmations.

In a perfect world, patient confirmations wouldn’t be necessary, because every patient would always show up.

In a perfect world, people wouldn’t make appointments they couldn’t (or wouldn’t) keep.

If only!

Oh sure, they all initially intend to keep their appointment (since they bothered to schedule it.) Things come up, we get it. But understanding doesn’t ease the pain of a no-show.

This is why practices send appointment confirmation requests to their patients. Getting patients to say they are coming increases their commitment, and decreases the likelihood that they will stand you up.

However, patient confirmations have benefits that aren’t contingent upon a “yes” response. Take a look at some of the “silver linings” of receiving a “no”, and make sure you’re using them to your benefit!

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