Case Study: Interface Rehab Qwitched To eTIMEphone

Twice a month, 300 employees would fax in their timesheets. Processing this paperwork took an average of five days per pay period. In addition, employee reporting was based on the honor system and susceptible to abuse. But no one knew how extensive it might be.

While Interface Rehab is paid by the number of patients it treats — it pays its therapists by the hour. So when therapists "padded" their hours, costs went up — but not revenue.

As it turned out, the amount of padding had been significant. "People were entering their arrival time every day as 8 o'clock," recalls Xavier Mercado. "As soon as we started using eTIMEphone, we saw that they were really getting in at 8:15, 8:20, 8:30, 8:45. It gave us a much more accurate idea of what they were doing. And that's only fair."