Case Study

Sharp Rees-Stealy Medical Group Reduces Transcription Costs By 90%, Increases EHR Adoption

Source: Nuance Communications

The IS group streamlined implementation by using a generic profile for all users and installing Dragon Medical 360 | Network Edition on physicians’ PCs via an automated script with background configuration. This reduced implementation costs and time significantly.

The group used content from Nuance Healthcare to train the IS department, help desk, site support services, EHR trainers and technology-savvy physicians. These physician ‘champions’ then promoted Dragon Medical 360 | Network Edition in a video showcasing their success. For less technology savvy physicians, the IT team scheduled training that incorporated tips from the champions.

Despite the champions’ enthusiasm, some physicians resisted. To encourage adoption, the group published a report detailing each physician’s transcription costs. Instantly, costs plummeted. One user reduced transcription costs from $12,000 to $2,000 per month.