The Customer Need
A secure virtualization platform supporting physician dictation software, mobility and improved workflow.
Regulatory requirements and government incentives to improve healthcare quality and efficiency through information technology have prompted healthcare providers to focus on achieving faster EHR adoption by implementing a virtual environment. However, for programs to be successful, the virtual solutions need to help make the work of physicians easier and more productive, while maintaining the reliability and security of patient data.
OMC had a head start on virtualization, beginning with servers in 2008 and then deploying virtual VMware ViewTM desktops on tablets in 2010 in conjunction with the rollout of a new EHR system for its ambulatory center. The initial strategy to thin down existing desktop workstations was implemented by rolling out the Windows-based tablets which physicians could take into patient exam rooms and dock when they returned to their offices.
However, integration with key productivity applications such as Dragon NaturallySpeaking, the speech recognition software from Nuance Communications, posed significant limitations. “The configuration was far from perfect,” said Sean Johnson, OMC’s Information Systems Manager. “At the time, we were forced to have Dragon loaded locally on the tablets, and the physicians had to cut and paste their dictated notes over to the host server. The many issues with the workflow caused most of our physicians to abandon Dragon for a more traditional, and more costly, transcribed dictation model.”
As OMC continued to invest in building a virtual environment, the IS staff began evaluating alternative types of zero-client platforms to deploy. “We read about the Samsung Cloud Displays online,” said Johnson. “We decided to order a few for testing, and the rest is history.”
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