News | July 23, 2012

8,000 Providence Health & Services Clinicians Across 27 Hospitals And 250 Clinics To Leverage Nuance Healthcare's Voice Recognition To Support Enterprise-Wide Electronic Health Record Adoption

Dragon Medical Positioned as Standard Practice for Driving EHR Adoption, Creating Comprehensive Patient Notes and Improving Care Coordination 

Nuance Communications, Inc. recently announced that Providence Health & Services, ranked by Thomson Reuters among the top 20 percent of best-performing health systems in the country, is deploying Dragon Medical 360 | Network Edition across its healthcare enterprise, making medical voice recognition available at 27 hospitals and 250 clinics. The organization-wide deployment of Dragon Medical will support Providence’s rollout of the Epic electronic health record (EHR) system by empowering clinical staff to document and navigate the EHR by speaking. 

Over the next year, Dragon Medical will be seamlessly integrated with Epic for approximately 8,000 Providence clinicians. Once fully deployed, clinicians will be able to interact with, document and navigate through the EHR simply by using their voice – a workflow that is proven to be more efficient and natural than typing alone, leading to faster EHR system adoption and improved physician satisfaction with EHR use.

“Dragon Medical builds upon our current Nuance-driven background speech workflow through eScription and will give physicians more documentation options,” said Laureen O’Brien, chief information officer, Providence Health & Services. “We are very excited to make this tool available to all of our providers in order to enable them to be more efficient. Using Dragon Medical allows clinician findings to be immediately part of patients’ medical records and available to all care providers, improving overall patient care and coordination, the provider’s experience and making healthcare more affordable.” 

As part of the Dragon Medical deployment, Providence will provide its clinical staff with physician-led training and standard, voice-enabled documentation templates to enable faster adoption and assimilation with current established workflows. The combined delivery of peer training and uniform documentation tools will empower physicians to embrace and navigate the EHR with voice, leading to improved adoption and workflow efficiencies. With a voice-enabled EHR, documentation can be done by speaking in free-form or to trigger various clinical templates and medical record review, and sign-off can occur in real-time – eliminating the time lag and costs associated with medical transcription.  

“We are pleased to be Providence’s strategic partner for their Epic EHR implementation. Deploying voice recognition, at this point, is a standard best practice for electronic physician documentation and EHR adoption,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare. “Our voice-driven clinical documentation solutions have been embraced by more than 450,000 clinicians across 10,000 healthcare facilities. Time and again, our solutions have been proven to create efficiencies in capturing the patient story and the required structured data.  Providence’s commitment to ensuring its entire physician base successfully adopts and utilizes the EHR is commendable and will result in high-value captured data that ultimately can be leveraged for better care delivery.” 

Dragon Medical 360 | Network Edition is specifically designed for large-scale health systems to support advanced integration with leading EHR systems, within Citrix-based environments. For information on all versions of the Dragon Medical family please visit: Dragon Medical users have access to nearly 60 medical vocabularies and eight regional accent support models. Dragon Medical also offers customizable commands such as Voice Shortcuts and Dragon Templates to help clinicians streamline the creation of Progress Notes, History of Present Illness (HPI) Assessments, Consultation and Referral Letters, as well as other Care Plan documentation. 

About Providence Health & Services
Providence Health & Services is a not-for-profit Catholic health care ministry committed to providing for the needs of the communities it serves – especially for those who are poor and vulnerable. In 2012, Providence affiliated with Swedish Health Services, expanding both organizations’ ability to carry out their individual missions. With this affiliation, the combined scope of services includes 32 hospitals, 350 physician clinics, senior services, supportive housing and many other health and educational services. The health system employs more than 64,000 people across five states – Alaska, California, Montana, Oregon and Washington – with its system office located in Renton, Washington. In 2011, Providence provided more than $651M in community benefit, including nearly $204M in free and discounted care for those who could not afford to pay for care. Providence Health & Services continues a tradition of caring that the Sisters of Providence began more than 155 years ago.

About Nuance Healthcare
Nuance Healthcare, a division of Nuance Communications, is the market leader in providing clinical understanding solutions that accurately capture and transform the patient story into meaningful, actionable information. Thousands of hospitals, providers and payers worldwide trust Nuance voice-enabled clinical documentation and analytics solutions to facilitate smarter, more efficient decisions across the healthcare enterprise. These solutions are proven to increase clinician satisfaction and HIT adoption, supporting organizations to achieve Meaningful Use of EHR systems and transform to the accountable care model. Recognized as “Best-in-KLAS” 2004-2011 for Voice Recognition we invite you to learn more, 

Source: Nuance Communications, Inc.