Top Children’s Hospital Chooses Leading Patient Experience Firm for Pediatric Solutions
Press Ganey announced recently it has signed a multi-year agreement with Boston Children’s Hospital, a leading pediatric hospital, to capture and assess patient and family experience data through the newly created Child Hospital Consumer Assessment of Healthcare Providers and Systems (Child HCAHPS) hospital survey.
The Child HCAHPS initiative was funded by the Agency for Healthcare Research and Quality (AHRQ) and the Centers for Medicare and Medicaid Services (CMS). The tool was developed and field-tested by Boston Children Hospital's Center of Excellence for Pediatric Quality Measurement in collaboration with the Consumer Assessment of Healthcare Providers and Systems Consortium. Beyond meeting regulatory requirements, Press Ganey’s Child HCAHPS survey incorporates proprietary measures to better understand parent or guardian perceptions of their child’s care. Additionally, Boston Children’s will be using Press Ganey’s census-based surveying approach to capture deeper and more timely data, garnering greater insights and pinpointing opportunities to enhance the patient and family experience.
“As the institution that developed and field tested Child HCAHPS, we look forward to using these measures to more fully understand essential needs and preferences of children and their families,” said Laura J. Wood, DNP, MS, RN Senior Vice President, Patient Care Operations and Chief Nursing Officer at Boston Children’s Hospital. “We also chose Press Ganey because of their leadership in nursing engagement and quality improvement as we continue to enhance the interpretation of normative comparisons and associated nursing-sensitive outcomes through the use of National Database of Nursing Quality Indicators (NDNQI). We appreciate the opportunity to collaborate with Press Ganey as we progress in our enterprise-wide journey toward a more reliable experience for children and their families informed by the triple aim to improve health, value, and the experience of care,” said Wood.
As one of the largest pediatric medical centers in the United States, Boston Children's offers a complete range of best-in-class health care services for children. With approximately 24,000 inpatient admissions and 552,000 visits annually, Boston Children’s provides the highest quality care to children across the globe. Their team of nurses, support staff and physicians has been recognized by a number of independent organizations for their overall excellence, including being ranked first in eight of the 10 specialties ranked by U.S. News & World Report in 2014-2015, receiving “Top Children’s Hospital” from the Leapfrog Group and earning American Nursing Credentialing Center (ANCC) Magnet Recognition Program Redesignation status for quality patient care, nursing excellence, and innovations in professional nursing practice.
“Boston Children’s has long been recognized as a global leader offering exceptional care and best treatment outcomes to children with complex or rare conditions. We are proud to partner with such a renowned organization to help them fulfill their mission to provide cutting edge research, innovation, value, and compassionate, coordinated care to children and their families,” said Patrick T. Ryan, CEO, Press Ganey. “Boston Children’s developed the new Child HCAHPS survey and, in doing so, has helped set the standard for superior pediatric care. They are taking a proactive approach to regulatory requirements with the implementation of Press Ganey’s comprehensive solution as they strive to create a world-class patient and family experience.”
About Press Ganey Associates, Inc.
Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With nearly 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities, including 62% of U.S. acute care hospitals, 81% of U.S. acute care hospitals with more than 100 beds and 73% of U.S. medical practices with more than 50 physicians.