Magazine Article | August 21, 2015

Physicians Save 45 Minutes Per Day With Virtual Infrastructure

Source: Health IT Outcomes

By Brian Albright, Field Technologies

VDI and single sign-on have improved efficiency at North Bend Medical Center and helped reduce IT support requirements.

Most people juggle multiple email and other online accounts, and with them dozens of passwords. Imagine, then, a busy physician who has to access multiple secure clinical systems at multiple facilities.

At North Bend Medical Center, the systems’ limited IT staff frequently had to respond to 30 to 50 password reset requests per day and other issues related to supporting desktop computer systems. “We had a system that had grown organically in bits and pieces,” says North Bend CTO Doug McLeod. “We just did whatever it took to get the provider working, without thinking if we could ever replicate it again.”

Enter virtual desktop infrastructure (VDI). Using VDI, zero client hardware, and a single sign-on solution allowing each clinician’s desktop to follow them across multiple computers with the swipe of a card, the medical center has eliminated time-consuming log ons and password resets and reduced IT support costs as well.

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