PerfectServe Releases Patient-Centered Routing

PerfectServe’s new clinical communications feature enables hospital staff to connect with the correct physician caring for a given patient

PerfectServe, the leading comprehensive clinical communications platform, announced recently that it has launched a new patient-centered routing feature. With patient-centered routing, hospitals and health systems make it easy for nurses and physicians to contact the correct physician caring for a given patient, at any moment in time - just by knowing the patient name. 

With the growing trend of hospitalists caring for inpatients and evolving hospitalist workflow, it is increasingly challenging for clinicians to know which physician is responsible for the care of a particular patient at any point in time.

Patient-centered routing provides patient census integration with the PerfectServe platform. Using either the EMR or PerfectServe’s patient assignment application, physicians can easily enable communication processes that filter interactions based upon patient identity.

With PerfectServe’s new patient-centered routing feature, hospital staff can access PerfectServe over the phone, the web or mobile app to connect with the correct physician caring for any given patient. This expands the functionality of PerfectServe to speed communications to the correct physician, thus reducing cycle times, improving care coordination and patient safety.

The hospitals and health systems currently using the company’s new patient-centered routing feature are Orlando Health System, Wellstar Health System, Advocate Lutheran General Hospital, Advocate Christ Medical Center, Advocate Good Shepherd Hospital, St. Jude Medical Center, Orange Coast Memorial Medical Center and Blount Memorial Hospital.

“I’ve been very pleased with patient-centered routing because it does a great job connecting the nurse to the correct doctor they need,” said Dr. Deaver Shattuck, chief of the medical staff at Blount Memorial Hospital. “In our hospitalist group, we use text to communicate, so it really helps our doctors be prepared for what the nurses need from them, and we don’t have to waste a lot of time on the phone.”

PerfectServe will continue to expand this new functionality at client hospitals and health systems across the country.

About PerfectServe
PerfectServe offers intelligent voice, online and mobile clinical communication solutions for healthcare. Its industry leading platform routes calls and messages to the right doctor, at the right time, in the way each physician wishes to be reached. It gives physicians complete control over their communications while enabling hospital clinicians and nurses to expedite and improve the coordination of care. Based in Knoxville, Tenn., the intelligent clinical communications platform processes more than 35 million clinical communication interactions each year involving more than 25,000 physicians. For more information, visit www.perfectserve.com.