PerfectServe Introduces Clinical Event Push For PerfectServe Clinician-To-Clinician

Links data from electronic medical record and other clinical systems with powerful rules engine from industry-leading unified communications platform

Electronic medical records (EMRs) have traditionally been pigeonholed as data repositories. However, creating awareness among clinicians when new information is available is critical to improving the quality of care and driving down healthcare costs. Recently, PerfectServe – the intelligent, unified clinical communications platform company – introduced Clinical Event Push  to its industry-leading PerfectServe Clinician-to-Clinician solution, which couples the power of its rules engine with data from the EMR and other clinical systems.

“The data that is entered and stored within the EMR and other clinical systems is rarely communicated proactively, or is done so with much delay,” said Terry Edwards, PerfectServe chief executive officer. “Clinical Event Push allows health systems to leverage the data in their EMR and other clinical systems to implement processes that automatically inform the right physician of important clinical events so he or she can take the right action without unnecessary delay.”

PerfectServe Clinician-to-Clinician improves both patient outcomes and operational efficiencies by reducing hospital staff-to-physician communications process variability and shortening contact cycle times. Now equipped with Clinical Event Push, hospitals and health systems can connect the EMR, admit discharge transfer (ADT), lab, radiology and other clinical systems to the PerfectServe communications platform, allowing them to help clinicians become aware of important clinical events as they occur. These include:

• Informing primary care physicians of key patient flow events (i.e., when patients present in the emergency department, are admitted or discharged from the hospital);
• Informing specialists when new consult orders are entered via Computerize Physician Order Entry (CPOE); and
• Notifying physicians when new test results are available.

With Clinical Event Push, PerfectServe introduces information systems as a new entry point in the communications process. In the past, clinicians themselves had to initiate all communication using the web, phone or mobile app. With Clinical Event Push, computer systems automatically initiate a communications transaction based upon event triggers and algorithms, without the need for human intervention.

Leading healthcare providers including Advocate Health Care in Chicago, IL and St. John Hospital & Medical Center in Detroit, MI have already started deploying Clinical Event Push capabilities across their clinical staff in a variety of departments, including pathology and the emergency department.

More on PerfectServe Clinician-to-Clinician
PerfectServe Clinician-to-Clinician makes it easy to connect with the right clinician at the right time, in the way he or she should be reached. Calls and messages route automatically and securely—according to each clinician’s precise instructions. This is possible because PerfectServe assembles and maintains the communications workflow, call schedules and contact preferences for every medical staff member, for every moment of every day. With PerfectServe Clinician-to-Clinician, call centers and answering services, Post-It Notes and Rolodexes, web directories, binders and lists are eliminated—along with any potential for communication breakdown.

PerfectServe also addresses HIPAA-compliance by providing a secure communications infrastructure with the ability to automatically filter the electronic transmission of protected health information (PHI).

About PerfectServe
PerfectServe is a single, intelligent, unified communications platform that connects clinicians across the care continuum. The company helps providers improve patient outcomes and operational efficiency by removing communications process variability and speeding contact cycle times between clinicians. More than 30,000 physicians in organizations such as Advocate Healthcare, Ascension Health, MemorialCare, the WellStar Health System, Hoag, the St. Joseph Health System and Orlando Health rely on PerfectServe to enable faster interventions, increase physician alignment and satisfaction, provide nurses more time for direct patient care and reduce HIPAA-compliance risk. Headquartered in Knoxville, Tenn., PerfectServe was incorporated in 2000.