Magazine Article | March 1, 2016

Payment, Claims Solutions Act As 'Game Changers'

Source: Health IT Outcomes

By Neal Learner, Contributing Writer

STAR Physical Therapy needed to do something to help patients deal with higher deductibles and multiple-treatment care plans. What they found reduced both the A/R backlog and paper statement usage.

The recent uptick in high-deductible health plans, along with the downturn in the U.S. economy, came as a double whammy for Tennessee-based STAR Physical Therapy and its customers. Many patients who entered one of STARS’s 67 clinics across the state suddenly faced the reality of having to pay more than $100 upfront for their visit. And with many physical therapy regimens requiring multiple visits per week, some patients on tight budgets were forced to walk away.

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