NaviNet Offers End-To-End Healthcare Communications Platform

NaviNet, America's largest real-time healthcare communications network, recently revealed its end-to-end healthcare communications solution that allows healthcare providers to interact with health insurers and patients electronically from a single Web portal. For more than a decade, NaviNet has helped providers improve office efficiency by supporting real-time communications with insurers via the Web. NaviNet now adds solutions from RelayHealth, including patient messaging and online patient bill pay, to extend the value of its solutions to providers' patient base. Providers nationwide can log onto NaviNet for convenient, one-stop communications across the entire healthcare continuum, from patient to provider to insurer, recognizing even more efficiencies from NaviNet by incorporating patient communications into their day-to-day NaviNet usage.

Last year alone, U.S. provider organizations – including nearly 170,000 primary care offices, specialty practices and other professional provider offices – used NaviNet for more than 250 million administrative, clinical and financial electronic transactions with leading insurers across the country, improving revenue cycles and reducing time and costs associated with communicating via phone, fax and mail. The new functionality gives NaviNet users a unique opportunity to leverage the same platform they trust for secure interaction with insurers to communicate with their patients, multiplying the financial and administrative benefits NaviNet brings to their offices and staff, while further improving patient service and the patient experience.

NaviNet users can utilize the following RelayHealth administrative and financial solutions through the NaviNet portal:

• Patient messaging: A secure, two-way communication channel between providers and patients that electronically enables common patient communications like appointment requests, cancellations and reminders, and online medical consultations.
• Online patient bill pay: Tools that help patients understand their financial obligations and deliver a secure platform to pay their bills.

Providers will also have access to RelayHealth clinical messaging solutions through NaviNet for:

• e-Prescribing
• Prescription refill requests
• Lab results delivery

"Healthcare providers face persistent challenges in effectively collecting payments from payers and patients," said Gartner Research VP Vi Shaffer. "The industry needs innovations in both processes and technologies that facilitate this costly exchange by enabling centralized approaches and streamlining workflow."

"For more than ten years, NaviNet has been providers' trusted source for administrative, financial and clinical communications with insurers, and we've grown to have a larger footprint than any provider communications network in America. NaviNet's relationship with RelayHealth supplements our broad suite with leading patient communications solutions, making NaviNet the first one-stop-shop for all healthcare communications needs and an even more valuable resource for providers across the country," said Brad Waugh, president and CEO of NaviNet.

"The addition of RelayHealth's proven patient communications tools to NaviNet means that physicians can use just one Web site to interact with their patients and the insurers with which they do business," said Timothy Mills, senior vice president of provider operations at NaviNet. "The combination of NaviNet and RelayHealth solutions will help thousands of physician practices even further enhance efficiencies, reduce costs, improve revenue cycles and deliver quality care."

RelayHealth offers an arsenal of cost-effective and easy-to-use patient communication solutions to help providers improve care, create clinical efficiencies, enhance patient relationships and generate income. Through its relationship with NaviNet, RelayHealth puts these solutions on the desktops of the more than 850,000 physicians, clinicians and other care providers enrolled in the NaviNet Provider Network.

Visit NaviNet at booth 1207 at HIMSS, March 1-4 in Atlanta, GA. Providers interested in joining the NaviNet Network can visit: https://connect.NaviNet.net/enroll.

About NaviNet
NaviNet is America's largest real-time healthcare communications network, securely linking more than 850,000 providers and the nation's patients, industry partners and leading health plans. NaviNet's advanced solutions, services and expertise streamline business processes and drive industry-leading innovation. In a time when access to healthcare is a critical issue, NaviNet fosters collaboration and helps government, plans and providers improve quality of care and reduce costs. For more information, please visit www.NaviNet.net.

SOURCE: NaviNet