MGMA Survey: Medical Directors' Duties Tied To Patient Satisfaction, Quality Of Care Metrics

Medical directors' scope of responsibilities and duties continue to evolve to incorporate quality measures. According to the MGMA Medical Directorship Compensation Survey: 2014 Report Based on 2013 Data, 44 percent of responding medical directors reported that their duties were tied to quality metrics, including patient satisfaction, quality of care and patient safety. More than 75 percent reported their duties were specifically tied to patient satisfaction and quality-of-care metrics, and more than 35 percent reported ties to patient safety metrics.

“Physician practices and other healthcare organizations are dedicated to providing patients the best quality of care,” said Susan L. Turney, MD, MS, FACP, FACMPE, MGMA president and chief executive officer. “Incorporating quality metrics into medial directors’ duties and compensation underscores practices’ commitment to serving their communities.”

Medical directors also reported that their duties were tied to other quality metrics, such as Centers for Medicare & Medicaid Services core measures, compliance, patient readmissions, and staff and provider satisfaction.

“In addition to being accountable to patients, it’s encouraging to see an emphasis on staff and provider satisfaction within the medical director’s scope of responsibilities. MGMA believes that fostering partnerships between practice staff and clinicians will result in the highest quality patient care, and it’s evident that healthcare organizations recognize the importance of creating a high-functioning, satisfied team to better serve patients,” said Turney.

The MGMA Medical Directorship Compensation Survey: 2014 Report Based on 2013 Data is the most robust and comprehensive report of its kind, containing data on 1,621 medical directors in 227 medical organizations. Included in the report this year is information about compensation by geographic region and number of responsibilities. The survey is available on DataDive, an easy-to-use Web-based format that allows users to access and drill down data for analysis.

Additional resources for medical practice executives and clinicians on benchmarking compensation

• MGMA In Practice Blog Data benchmarking: Are you following these four rules?
• MGMA Decision Pathways: Creating a physician compensation plan
• MGMA Health Care Consulting Group: Compensation planning
• MGMA Benchmarking Data: Physician salary surveys

About MGMA
The Medical Group Management Association (MGMA) helps create successful medical practices that deliver the highest-quality patient care. As the leading association for medical practice administrators and executives since 1926, MGMA helps improve members’ practices through exclusive member benefits, education, resources, news, information, advocacy, and networking opportunities, and produces some of the most credible and robust medical practice economic data and data solutions in the industry, MGMA advances the profession of medical practice management with its industry-leading board certification and Fellowship programs through the American College of Medical Practice Executives. For more information, visit http://www.mgma.com/.

Through its national membership and 50 state affiliates, MGMA represents more than 33,000 medical practice administrators and executives in practices of all sizes, types, structures and specialties. MGMA is headquartered in Englewood, Colo., with a Government Affairs office in Washington, D.C.