News | May 31, 2012

Medical Practices Make The Call With SR Voice From Solutionreach

Patient Engagement System Introduces New Automated Calling Feature to Healthcare Industry

Market leading patient engagement service, Solutionreach, continues to improve practice management for healthcare practices nationwide with SR Voice.  The stand-alone service delivers appointment reminders via an automatic phone message which allows patients to easily confirm and/or cancel their appointments.  Healthcare practices can easily integrate the SR Voice service into their existing practice management system and have it up and running in no time.

Despite the fact that office assistants may frequently waste more than an hour a day confirming next-day appointments, missed appointments still remain among the biggest costs for medical practices.  This is why Solutionreach developed SR Voice to address both issues by executing the job automatically.  Next-day patients will receive a friendly automated message where they can conveniently confirm or cancel in a matter of seconds.  While Solutionreach already offers automated patient text-messaging, the SR Voice is a great option for patients who are inconvenienced by a text-messaging service or prefer to be reached by telephone. 

“SR Voice is an incredible asset to any healthcare practice,” says Jim Higgins, Founder and CEO of Solutionreach.  “By easily implementing this service, practices are going the extra mile to not only streamline their office, but also improve patient satisfaction.  SR Voice is just one more way we can help practices to remain efficient and relevant as technology evolves.” 

As medical technologies evolve, so must the running of a practice. Always ahead of the practice management curve, Solutionreach is dedicated to helping practices acquire, retain and reactivate patients. SR Voice is the right call for healthcare practice looking to thrive.

About Solutionreach:
Smile Reminder, now Solutionreach, the pioneer in text and email messaging to patients, is the clear leader in providing patient engagement and communication solutions for businesses. Utilizing the latest text, email, voice, video, web, and social media tools, Solutionreach equips businesses, healthcare providers, and public institutions, with a "high-tech" solution that does not sacrifice the "high-touch" personalization when communicating with customers. Solutionreach’s engagement tools include every type of personalized communication including appointment reminders, confirmations, reactivation, referrals, birthday wishes, holiday wishes, surveys, newsletters, customized promotions and more.

Solutionreach has been the recipient of numerous awards and accolades including: (2009-2011) Inc 500/5000 fastest growing private companies; (2009-2010) Ernst & Young’s Entrepreneur of the year Finalist; Winner 2010 Utah Innovation awards; Utah Valley Fast 50, Utah Business Fast 50.

SOURCE: Solutionreach