Internet Diagnoses: Where Are Your Patients Finding Answers?

By Amy LaVange, Solutionreach

5 Ways to be the Primary Source for Patient Education

It’s one of the things you most dread hearing from your patients’ mouths:

“I already know what’s wrong with me. I Googled it..”

When patients start doing web searches to answer questions they have about their health, you just never know what they will come up with.

If YOU are the expert, ...why are they turning to the web to provide them with a diagnosis?

It isn’t that you don’t want to answer their questions, and it isn’t that your patients don’t want to get your advice.

Rather, it comes down to accessibility. The internet is at their fingertips all the time, while getting in to discuss it with you may require a game of phone tag or even a wait time of somewhere between a couple hours and two weeks.

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