Intermountain Healthcare is a nonprofit health system based in Salt Lake City, Utah, with 22 hospitals, about 1,100 employed primary care and secondary care physicians at more than 185 clinics in the Intermountain Medical Group, a broad range of clinics and services, and health insurance plans from SelectHealth. They are the largest healthcare provider in the Intermountain West, with over 33,000 employees and serving the healthcare needs of Utah and southeastern Idaho residents.
Until 2013, Intermountain Healthcare was very much a paper-based business in several of their departments. They were looking for a solution to reduce costs and streamline processes. Their primary goals for the solution included:
- getting users of the system rapidly proficient at using it
- achieving clear and immediate improvements
- seamless integration into the existing environment
- minimizing the need for technology services and software purchases
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