White Paper

Hospital Improves HCAHPS Care Transition Scores 18% With Mobile Solution

Source: Zynx Health
Secure Mobile Messaging Solution

By Mark Zielazinski, CIO, Marin General Hospital,
Siva Subramanian, PhD, SVP Mobile Products, Zynx Health

“Providing the best care possible in the most efficient manner”: It’s a monster of a challenge that hospitals have been wrestling with for years, regardless of reimbursement or governance model. Marin General Hospital (MGH) was no exception.

Leaders at the Greenbrae, Calif. hospital wanted to finally tame the beast. They realized that if all of the hospital’s disparate clinicians came together and delivered care based on a coordinated plan, while also leaning on evidence-based best practices at each juncture, quality and efficiency would likely improve. But there was one big roadblock making it difficult to go from A to B: Clinicians needed a better means of communication to bring this vision to fruition.

“Our clinicians and staff members are constantly on the move, tending to patient needs,” says Mark Zielazinski, CIO at MGH. “We knew that they needed to find a way to communicate efficiently to truly coordinate care. Bringing all interested professionals together at the precise, care-crucial moment could help us deliver exactly what patients needed. But we also realized that doing what it takes might turn out to be a lot easier said than done.”

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