Hospital Improves Communication Processes And Increase Provider Satisfaction With Secure Texting Solution

Located in Milwaukee, Wis., Froedtert Hospital is the major teaching affiliate of The Medical College of Wisconsin. The hospital has 655 beds and is one of two Level 1 adult trauma centers in Wisconsin. There are 816 Froedtert staff who serve as faculty members and 413 medical students at The Medical College. There are also 330 full-time residents at Froedtert Hospital.

The Challenge

Froedtert and The Medical College of Wisconsin faced a communications challenge. With no standardized approach to provider communications, a variety of smartphones, pagers and Wi-Fi phones in use, and more than 1.5 million pages being sent each year, the healthcare network needed to improve critical communications for mobile staff while protecting patient health information and assuring the delivery of messages to the right person.