Case Study

HIPAA-Compliant Texting Rollout Connects Care Team Staff

Source: TigerText

With an entire network of medical offices, physicians, care providers, and nurses, NAMM California was experiencing significant communication delays, particularly between their hospitalists, case managers, medical directors and nurses. Staff was using basic SMS to text colleagues with patient updates and instructions, but knew they tried to be discrete as possible when discussing patients as it could risk PHI and result in a HIPAA violation.

In addition, with staff being spread across multiple facilities, it was difficult for staff to reach one another and relay patient information. Nurses had trouble getting ahold of doctors via telephone and email, while response times were lagging around 3-4 hours. In turn, this slow communication process was also causing a delay in patient discharges. They needed a more efficient way to communicate patient health updates in a HIPAA compliant manner. They wanted a secure messaging solution that would enable them to...

Download the full case study below to learn more.

access the Case Study!

Get unlimited access to:

Trend and Thought Leadership Articles
Case Studies & White Papers
Extensive Product Database
Members-Only Premium Content
Welcome Back! Please Log In to Continue. X

Enter your credentials below to log in. Not yet a member of Health IT Outcomes? Subscribe today.

Subscribe to Health IT Outcomes X

Please enter your email address and create a password to access the full content, Or log in to your account to continue.


Subscribe to Health IT Outcomes