Harris Corporation Solution To Help Improve Communications Between Veterans And U.S. Department Of Veterans Affairs

• Harris to provide enterprise Correspondence Tracking Software across Veterans Affairs.
• Will improve efficiency in handling thousands of daily inquiries and requests.
• Three-year, $8M contract awarded under T4 contract vehicle.

Harris Corporation, an international communications and information technology company, will provide the Department of Veterans Affairs (VA) with a Correspondence Tracking Software (CTS) system that will improve communications between the VA and the veterans it serves. The three-year, $8M contract was awarded under the VA’s Transformation Twenty-One Total Technology (T4) contract vehicle. 

Harris will integrate MicroPact's entellitrak business process management (BPM) system throughout the VA to manage correspondence among department agencies, veterans and other stakeholders. MicroPact is a leading provider of enterprise case management and BPM software. The contract includes software licenses, maintenance, help-desk support, installation, testing and training.

The CTS solution will be used by the VA Central Office, Veterans Health Administration, Veterans Benefits Administration, and the National Cemetery Administration.

“Harris is working with the Department of Veterans Affairs to ensure the agency has the tools to serve our veterans in a timely and effective manner,” said Vishal Agrawal, M.D., president, Harris Healthcare Solutions. “The software solution will help create a modern workflow management system that will increase efficiency in its communications with veterans, their families, and other stakeholders.”

A nationally recognized leader in clinical connectivity, collaboration, and intelligence solutions, Harris Healthcare Solutions offers a full range of interoperability solutions, including IT infrastructure and management, clinical workflow and analytics, health information exchange, and imaging.  Harris solutions improve health-care quality, safety, efficiency, cost and outcomes by ensuring that the right information travels, with security and privacy, to the right person, at the right time, on the right device, at the point of care.

About MicroPact
MicroPact’s entellitrak is a Unified BPM platform that takes a Data-First approach to Dynamic Case Management and Business Process Management and is available with fully integrated Document Management, Natural Language Analytics, and Mobile Modules. Whether based on-premises or in the cloud, entellitrak can be implemented immediately and configured continuously, enabling customers to get to work quickly while keeping costs low. More than 200 federal agencies and organizations, as well as Fortune 500 companies entrust their critical operations to entellitrak. For more information, visit www.micropact.com.

About Harris Corporation
Harris is an international communications and information technology company serving government and commercial markets in more than 125 countries.  Headquartered in Melbourne, Florida, the company has approximately $5B in annual revenue and about 14,000 employees — including 6,000 engineers and scientists. Harris is dedicated to developing best-in-class assured communications products, systems and services. For more information, visit harris.com.