Case Study

Hands-Free Communication Solution Helps Decrease 'Left With-Out Being Seen' Rate By 69.5%; Improves HCAHPS Scores 44.7%

Source: Vocera Communications
Hardin Memorial

Victims of a multiple-car accident arrived in the new emergency department (ED) at Hardin Memorial Health (HMH) in Elizabethtown, Kentucky. They were rushed into several different rooms where teams of clinicians provided critical care.

While providing hands-on care to a trauma patient in one room, a physician was asked to help treat a second critical patient in a room down the hall – at the same time. Around his neck he wore a Vocera® Badge, a device with which he could communicate hands-free. Speaking into the Badge, the doctor provided clinical guidance to the second patient’s nurse while continuing to resuscitate the first patient. The fast communication and effective collaboration between clinicians is credited for both patients’ survival.