Case Study: Geisinger Health System Selects Kofax Intelligent Capture & Exchange To Automate Medical Records Processing

From its founding in 1915, the physician-led Geisinger Health System has grown to dozens of facilities serving 38 mostly-rural counties in central and northeastern Pennsylvania. In 2002, its 600-plus physicians and thousands of staffers treated 30,000 inpatients at two hospitals and an alcohol treatment center, and over 700,000 outpatients at 50 facilities. The resulting medical records, diagnostic reports, research analyses and business accounts generated tens of millions of pages of information.

"Kofax was able to route scanned images in different ways to different systems," Partsch explains. "This was crucial to our intention to build a comprehensive solution.

Flushed with success and seeking more, Geisinger's IT department upgraded to Kofax Capture 3.0 at first availability. Simultaneously, it took on more scanning opportunities, moving beyond the Business Office for the first time to capture, lab orders, payroll timesheets, requisitions, physician credentialing documentation and insurance forms.

Additionally, IT is considering full text recognition and retrieval for specific departments. The Project Team will look into Kofax's newer products as well: Kofax Transformation Modules (KTM), which streamline the transformation of business docuemnts into structured electronic information by automating the process of document classification and data extraction, for better capture at lower-volume satellite clinics. The schedule calls for an upgrade to Kofax Capture 6.0 by the end of 2004.