FormFast RAC Audit Tracking & Response

RAC Audits represent significant risk to revenues and profit margins for any healthcare provider. These audits typically include very complex appeals processes with stiff penalties such as the automatic recoupment of funds if appeals deadlines are missed, even by as little as one day.

The FormFast Audit Tracking & Response system provides all the tools to manage the entire RAC Audit process from the initial record request, to timely replies, determinations and appeals.

The system supports the entire process by providing the detailed information in a collaborative workspace leading to well-informed decisions on proceeding with appeals. When appeals are filed, the system tracks and displays all the critical dates and ensures that input from each department is received and processed in a timely manner.

With decades of document process automation experience in Healthcare, FormFast brings the experience and the tools to manage the demands of RAC Audits. Our Audit Tracking & Response system is comprised of a broad set of features to accommodate the wide range of demands from the diverse set of users across facilities who utilize the system.

Workflow Automation

FormFast’s FastFlow workflow engine is at the heart of the system. This simple to use, yet flexible and sophisticated workflow system manages tasks, user assignments, timelines, alerts, and data integration.

Image Viewer

The medical record being central to the appeal process, the image viewer provides a secure environment to share a scanned or imported electronic version so all users involved in the appeal process have information at their fingertips.

Collaboration & Discussion

Users are empowered with the ability to discuss the medical record and the appeal at a page by page level through an online portal. The information in these discussions is invaluable when drafting the final appeal letter.

Business Intelligence

Mining the data captured through the RAC process gives organizations an understanding of the risk and financial impact of the RAC audits. Built-in reports show trends, financial impacts, and identify areas in which to improve.

Dashboard View

The dashboard view of all RAC requests and appeals in progress gives appeals managers a single control center from which they can track and manage the progress of each active appeal.

Integration Interoperability is key to all IT systems.

The Audit Tracking & Response system supports the integration of external data from claims systems, imaging systems, and other clinical and financial systems.

Record Request Fulfillment

FormFast bundles each record to meet the RAC specifications. Based on the date and method of transmission, the system calculates contingent deadlines.