Case Study: Following A Devastating Fire, SmartSearch Helped A Medical Billing Company Rise Up From The Ashes And Opened The Door To A More Efficient And Profitable Future

Documents are truly the lifeblood of many information-intensive businesses. For these companies, managing documents electronically can be a lifesaving business practice, as a prominent Maine medical billing company discovered—quite by accident.

After a fire destroyed the offices of Medical Reimbursement Services and many of its medical records were severely water-damaged, including those it was storing on behalf of clients, the company realized it needed to find a more secure way to retain documents. Affordable, easy to use and extremely reliable, SmartSearch is enabling the company to manage these critical records safely and is helping to streamline its business operations. "Our business helps our customers save people's lives," said Tanerillo. "After the fire, SmartSearch came to our rescue. While devastating, the fire we survived opened up a whole new world of opportunities by introducing us to SmartSearch and other advanced technologies."

Medical Reimbursement Services is a classic business success story. Founded in 1989 by Diane Tanerillo, its president, the company has steadily built up a loyal clientele over the last 20 years, largely through word-of-mouth referrals. Based in Windham, Maine, the company started out in physician billing, but now specializes almost exclusively in ambulance billing. Today, Medical Reimbursement Services provides medical billing, including bookkeeping and document storage services, for more than 40 ambulance companies throughout the "down east" state.