Case Study

EHR Helps Providers Serve The Underserved Patient Population

Source: Greenway Health

Formed in 1983 as the Lewis County Primary Care Center, today’s PrimaryPlus is a non-profit, federally qualified health center (FQHC) that includes six family health centers, women’s health facilities, three on-site pharmacies, a dental center and a fitness/rehab facility. Based in Vanceburg, KY, PrimaryPlus has a mission to provide quality, advanced, affordable healthcare to the residents of its region.

By their very nature, federally qualified health centers (FQHCs) are complex, highly structured and regulated organizations. They’re commissioned to act as a medical “safety net,” providing a wide range of medical, dental and behavioral health services to the under- or uninsured, often in large regions of the U.S where vital primary health services are both few and far between.

PrimaryPlus has seen phenomenal growth since its founding almost 30 years ago as a county care center. Today, it has hundreds of team members providing services to thousands of area residents. The challenge was how to deliver cost-effective, high-quality care that is well-coordinated across PrimaryPlus’ many providers and facilities — ensuring the organization fulfills its mission of community service while keeping its costs low and meeting the billing and reporting needs of its federal, state and other payers.

Key benefits/outcomes
• Improved care coordination across a large, regional rural health system
• Increased revenue and cash flow
• Capabilities tailored to the unique care-delivery, reporting and billing requirements of an FQHC

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