ECM Elevates Hospital's Documentation Capabilities

By Amanda Griffith, Contributing Writer

A new ECM solution helped Skagit Valley Hospital consolidate important document images and facilitate access, improving staff productivity.

The enormous number of terms associated with electronic content management (ECM) — electronic document management (EDM), business process management (BPM), case management, imaging, records management, full text indexing — can leave a hospital’s staff feeling bewildered. When Skagit Valley Hospital, a general medical and surgical hospital in Mount Vernon, WA, just north of Seattle, set out to replace its legacy document management system, it set several project goals as it worked to develop and implement a new ECM system. Must-have functionality included improved dependability, increased capabilities, increased automation, reduced manual intervention, and added-color document archiving.