Direct Messaging Streamlines Healthcare Document Management

By Katie Wike, contributing writer

When the Mental Health Center of Denver replaced fax with a cloud-based direct messaging solution, it was able to go green, reduce costs, and improve security.

GFI Software found, in a 2012 study, that of the 1,000 office workers they surveyed, nearly half (49 percent) admitted they had read a private fax intended for someone else. When it comes to PHI, security is the number one priority, but how can providers secure information while it’s being sent between facilities?

The Mental Health Center of Denver is a nonprofit community mental health organization. The facility employs more than 600 professionals and offers a wide array of mental health services. For the Mental Health Center of Denver, insecure faxes were not an option when it came to patients’ sensitive information.