Community Hospital Uses Dashboards To Increase Revenue Collection

Nestled in the Snake River Valley in Idaho, lies a celebrated gem known as Bingham Memorial Hospital. The hospital has been serving residents of East Idaho since 1950, and offers 25 critical-access beds and an attached 70 bed skilled nursing and rehabilitation center. This non-tax supported hospital is a 501 c (3) non-profit organization that is owned by the citizens of Bingham County and governed by a local Board of Directors.

Employees at Bingham Memorial Hospital expressed concern over a lack of data that is necessary to judge and improve performance. Often, staff was operating on information from up to six weeks in the past. Waiting for the data found in the end-of-the-month reports caused a disconnect with employees and made it difficult to see how their daily job performance directly impacts the bottom line at Bingham.

The solution to this challenge was clear to Bingham Memorial Hospital's IT Director Jack York; administration and employees needed an easy to use tool that could be implemented quickly, and would provide visibility of necessary data across all departments. Jack York was able to gain project approval from administration and the board of directors by demonstrating how the data displayed in iDashboards gives hospital staff the ability to see the past and present as a way to predict the future. He showed that business decisions will be able to be made based on current data. Access This Content To Read This Case Study In Its Entirety.