Automated Staffing & Scheduling Streamlines Workflow For Children's Hospital Of Wisconsin

As a follow-up to successfully deploying API Healthcare’s Time and Attendance Solution enterprise-wide, Children’s Hospital and Health System decided to implement a more effective way to manage its staffing and scheduling processes. The health system’s flagship, Children’s Hospital of Wisconsin in Milwaukee, had been using automated staffing and scheduling software. However, that software was not integrated with Time and Attendance or the human resources systems and had limitations that prevented certain departments from utilizing it. With more than 2,400 full-time equivalent employees, the hospital needed a system that would not only manage staffing and scheduling facility-wide but also help managers improve workflow and control overtime costs.

Children’s Hospital also required a system that could generate real-time reports so executive leadership could proactively measure productivity. Furthermore, since staffing is largely handled by individual departments within the hospital, it was important that the system accommodate a decentralized staffing environment.

With these goals in mind, Children’s Hospital put together a cross-functional team to determine system requirements and then initiated a formal RFI process. After inviting select vendors to demonstrate their systems, the team made reference calls to the vendors’ customers and conducted site visits to see the systems in use. In addition to providing the desired functionality, it was key that the selected vendor offered strong customer support and had good relationships with its customers.