News Feature | March 10, 2015

‘Better Patient Experience' Drives Population Health, Patient Engagement Implementation

Julia Ernst

By Julia Ernst, contributing writer

A.O. Fox Hospital in Oneonta, New York will be able to identify patients who have gaps in care plans as well as optimize the time of the hospital’s primary care physicians.

A.O. Fox Hospital in Oneonta, New York, has deployed the comprehensive, Web-based population health and patient engagement platform from Phytel.

The Phytel platform identifies patients who have gaps in recommended care plans and those who are at high risk for acute health issues and engages them with automated and personal follow-up. A.O Fox Hospital’s aim in using the platform from Phytel is two-fold: automate the identification of patients for recommended chronic and preventive care in an effort to improve quality and achieve better health outcomes, and optimize the hospital’s primary care physicians by matching patient needs to clinical expertise and availability.

“Phytel is helping us improve patient health while using our resources more efficiently,” said John Remillard, CEO of A.O. Fox Hospital. “This technology gives us a way to help improve the health of the community by reaching more patients who are in need of recommended care. It will also lay a great foundation for us as we make the transition to more shared risk and value-based care.”

Phytel provides healthcare organizations with population health technology. The company uses evidence-based chronic and preventive care protocols to identify and notify patients due for care, while tracking compliance and measuring quality and financial results. Phytel has clients in all 50 states.

Aurelia Osborn (A.O.) Fox Hospital is a 60-bed acute care hospital with a nursing home of 130 beds. The hospital features care across multiple specialties, including oncology, dentistry, ophthalmology, pediatrics, and more. A.O. Fox Hospital is associated with the Bassett Healthcare Network.

SOURCE: Phytel