Arkansas FQHC ARcare Finds Success In Agile EHR Replacement

A federally qualified health center (FQHC) with sites across rural Arkansas and in five west-Kentucky counties (as KentuckyCare), ARcare found in 2012 that it had outgrown its existing electronic health record system. “We had a really good relationship with them,” explained Greg Wolverton, chief information officer at ARcare. “But the larger we got, the more challenging things got in terms of the product and getting it where we needed it to be. Frankly, our former vendor couldn’t rise to the challenge.”

To complicate matters, ARcare also provides case management in 17 sites as Arkansas’ Part B (AIDS Drug Assistance Program) contractor under the Ryan White Care Act, meaning that the organization frequently operates under strict state-imposed timelines for opening new sites. “Under our Ryan White contract, we have to be very agile. If they [the Arkansas Department of Health] identify a site we have to take over, typically we have to have it up and running in less than 30 days, so agility is very important to us,” Wolverton noted.

ARcare needed a replacement EHR system that could not only grow with them, but match their agility as well.

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