Case Study: Ardent Health Services

With more than 9,000 employees, the Ardent Health Services network includes nine acute care hospitals, a multi-specialty physician group, a 220,000-member health plan and a nationally-recognized medical laboratory.

In order to combat the mounting challenges of a paper-based HIM process and appeal to the desires of coders to work remotely, Ardent directors decided to move to electronic document technology. As HIM directors researched solutions, Perceptive Software's ImageNow document management, imaging and workflow software suite stood out, in part for Perceptive Software's commitment to development.

The Challenges

• Difficult to retain and recruit coders without remote coding
• Volume of paper invoices creates delays in approvals
• Current emergency room document solution is costly
• Sharing information between departments is slow and difficult with paper files